The business problem
Employees spend time searching through company documents and asking colleagues the same questions.
A proposed approach
- Select approved knowledge sources and respect access permissions.
- Retrieve relevant passages and return source-backed answers.
- Test against real questions and route uncertain answers to a person.
How we would evaluate it
Measure answer usefulness, source accuracy and search time on an agreed set of questions.
Measures would be agreed at the start of a real project. No results have been measured or promised for this example.